Shipping Policy

At Monginis, we are committed to delivering fresh and high-quality products to our customers in a timely and efficient manner. Please review our shipping policy below:
1. Delivery Areas
We currently offer delivery services within selected cities and areas (this section can be customized based on your coverage).
Customers can check delivery availability by entering their location on the website or mobile application.
2. Delivery Time

• Orders are typically delivered within 60–120 minutes from the time of confirmation.
• Delivery time may vary depending on:
• Order size and customization
• Traffic conditions
• Weather and peak hours (e.g., weekends, holidays)

For scheduled orders, customers can select their preferred delivery date and time during checkout.
3. Delivery Fees

• Delivery fees are calculated based on the delivery location.
• The exact delivery charge will be displayed at checkout before confirming the order.
• Free delivery promotions may be available during special campaigns.

4. Order Processing

• Orders are prepared fresh upon confirmation.
• Once the order is confirmed, it cannot be modified or canceled in most cases due to the nature of perishable products.

 

5. Failed Delivery Attempts
If the customer is unavailable at the time of delivery:

• Our delivery partner will attempt to contact the customer.
• If delivery fails due to customer unavailability or incorrect details, the order may be canceled without refund.

6. Special Handling for Perishable Items

• All products are handled with care to maintain freshness and quality.
• Customers are advised to receive the order immediately upon arrival.
• Monginis is not responsible for product quality if the order is left unattended after delivery.

7. Pickup Option
Customers can choose the Pickup (Click & Collect) option from selected branches:

• Orders must be collected at the chosen time slot.
• Please present your order confirmation upon pickup.

8. Contact Us
For any delivery-related inquiries or issues, please contact our customer support:

• Phone: [19521]
• Email: [hotline@monginisbakery.com]
• Or through the mobile application chat support